FREQUENTLY ASKED QUESTIONS

We are a fully licensed 24 hour alcohol delivery service operating 7 days a week.

We are the ultimate convenience. Our mission is to bring your favourite drinks into home or office – fast! Whether you’re unwinding with friends, having a good old fashioned booze up or just responsibly enjoying the fact that you can, Bottle Butler will deliver beer, wine, champagne, spirits, snacks and more to you in the comfort of your own home fast

It’s really quite straightforward – simply enter your address details, add your favourite drinks to basket, make a payment and knock knock! Butlers are at your door with your drinks.

We have most parts of Leicester covered by our Butlers for FREE! Surrounding areas may incur a delivery charge.

Bottle Butler is currently launched in Leicester. We are rapidly expanding throughout the country and will hopefully be near you soon.

If your area is not listed please contact us to confirm whether our Butlers cover your area.

Free Delivery Areas:

LE1, LE2, LE3, LE4, LE5 (Evington), LE6 (Ratby/Groby), LE8 (Blaby/Whetstone),

LE9 (Kirby Muxloe), LE18 (Wigston/South Wigston), LE19 (Narborough/Enderby)

Delivery Charged Areas £5:

LE2 (Stoughton, Stretton Hall), LE5 (Hamilton/Thurnby Lodge), LE6 (Newtown Linford),

LE7 (Anstey, Thurcaston, Rothely, Syston, Barkby, Scraptoft), LE8 (Countesthorpe, Great Glen), LE9 (Desford, Newtown Unthank, Botcheston, Peckleton, Thurlaston, Huncote, Earl Shilton), LE19 (Littlethorpe), LE67 (Markfield)

Our Butlers work round the clock, we deliver all day everyday – 24/7!

£15 is our minimum order (excluding cigarettes/tobacco).

We currently take payments via Apple Pay or Credit/Debit Card. You will be required to present the credit or debit card used to make the payment to the delivery driver, if necessary. If you would like to make an order to pay by cash please call us on tel: 07779 20  30 40

We aim to deliver within 40 minutes from when your order is placed.  Sometimes things are outside of our control can cause delay, if we feel your order might not arrive within the estimated delivery time we will always try to call you.

Our Butlers will always try to call you once they reach your delivery address. If we cannot contact you and unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area. In this event you will still be charged for your order. Please ensure your contact details provided are correct.

Bottle Butler operates the ‘Challenge 25’ age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the driver to provide an accepted form of photographic identification (Passport, Drivers License or an EU Identity Card) (A Student Card is not evidence of age).

Orders will be dispatched within 5 minutes of your order being placed. Any cancellations after 5 minutes of placing your order will result in a charge. In the event that you cancel an order a cancellation fee in an amount equal to 20% of the price of the products in your order will be charged to you and the remaining balance will then be reimbursed to your Credit of Debit Card used to make your order.

Our deliveries are usually dispatched immediately, but if you want to schedule an order for a future date, no problem — You just need to call Bottle Butler so they can schedule orders for up to one day in advance and choose any delivery time that suits you best.

Unfortunately we don’t currently offer a collection service.

We are rapidly expanding throughout the country and will hopefully have our Butlers near you soon!

Please contact us on tel: 07779 20 30 40 or email us info@bottlebutler.co.uk and provide us with the details of the items and we will let you know if it is possible for us to get it.

Ultimately tip is in your hands, but of course it’s always appreciated. Our Butlers receive 100% of all tips, we don’t keep any of it.

Yes we are. Please contact us for any enquiries.

We have an IOS app, available free from the App Store.