TERMS & CONDITIONS

LEGAL

Welcome to BottleButler.co.uk website and our applications. These terms of use (together with the policies referred to in it) tell you the terms of use on which you may make use of our mobile application software or our website as a visitor or a registered user (the “Service“). Use of our Service includes accessing, browsing, or registering to use our Service either via our mobile application software or website www.bottlebutler.co.uk (the “Site”).

Please read these Terms And Conditions (section A), Terms Of Use (section B), Acceptable Use Policy (section C) and our Private Policy (an additional document) carefully before you start to access the site or use the Service

If you have any questions relating to these terms and conditions please contact info@bottlebutler.co.uk before you place an order. By accessing our Site or by using our Service, you indicate and confirm that you accept these terms of use and that you agree to abide by them. If you do not accept these terms and conditions in full please do not access our Site or use our Service.

(A) BOTTLE BUTLER TERMS AND CONDITIONS OF OUR SERVICE

INFORMATION ABOUT US

BottleButler.co.uk is a website operated by Bottle Butler Limited (“we” or “us” or “Bottle Butler”), incorporated and registered in the England and Wales, whose registered office is at 18-22 Stoney Lane, Yardley, Birmingham, B25 8YP, United Kingdom. Our Company registration number is 08204655.

INFORMATION ABOUT OUR SERVICE

The purpose of our Service is to provide a simple and convenient ordering and delivering service to you, allowing you to place orders (“Order(s)”) which are then delivered to you by Bottle Butler delivery drivers (our “Driver(s)”).

Bottle Butler is a fully licensed 24 hours alcohol delivery service operating 7 days a week throughout Leicester. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible.

PURCHASE OF ALCOHOLIC BEVERAGES

When you place an order through our Service, you will receive an email confirming that your Order has been received and accepted by Bottle Butler (the “Confirmation Email“). This Confirmation Email will be sent to you by us. On receipt of this Confirmation Email this is the point at which a contract will come into existence between you and us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order being accepted. Please also ensure that you provide an accurate address and telephone number to ensure that your Order has arrived to the correct location.

AVAILABILITY OF SERVICE AND DELIVERY

Our aim is to provide the best delivery service possible. Our operating hours are 24 hours, 7 days a week. We will make every reasonable attempt to fulfil the Order within forty minutes of you receiving the Confirmation Email unless otherwise notified. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. For such reasons, it may be necessary to extend the forty minute delivery window. If there will be a significant delay, a customer service representative may call or email you to let you know the status of your delivery time.

Estimated times for deliveries are only estimates. We do not guarantee that Orders will be delivered within the estimated times. We shall not be liable to you as a result of any delay or failure to perform our obligations under these terms as a result of a Force Majeure Event.

Deliveries will only take place to a dwelling, place of residency or place of work with a recognisable postal address. We do not deliver to public places,such as parks or roadsides.

Our Drivers will call you on the telephone number provided at the time of placing your Order, when they are outside with your Order. You will be required to go to the delivery vehicle to collect your Order and provide valid identification, if necessary.

If you do not respond to telephonic correspondence within 10 minutes of our delivery Driver physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Order.

Some Orders may incur a delivery charge depending upon your location. At the time of placing an Order through our Site you will be informed of any additional charges. In the event of Orders being placed via telephone, you will informed of any additional charges when the delivery address is provided.

We do not guarantee that all Orders will be accepted. We reserve the right to refuse and reject Orders at any time either because we are too busy, due to adverse weather conditions or for any other reason.

SALE OF ALCOHOL

In pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18.

Bottle Butler operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Driver to provide proof of age to show that they are aged 18 or over. The order signee must provide a valid form of photo identification at time of delivery.

Persons placing an Order from our Site warrants that you are legally capable of entering into a binding contract and are at least 18 years old. All deliveries of alcoholic beverages and cigarettes can only be sold and delivered to persons aged 18 or over.

We reserve the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. We also reserve the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.

In the event that we refuse the delivery of any alcohol, the Order will be cancelled. A non-refundable 20% re-stocking fee will be automatically charged to you and the remaining balance will be reimbursed to your credit or debit card used to make the Order. This will result in your account being flagged and/or suspended.

PRICE AND PAYMENT

The price of any products will be listed on our Service. Prices include VAT. The price of any products in your Order and the delivery charges will be the price indicated on the order pages of our Service when you have placed your Order.

Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your Order once we notify you. Despite our best efforts, some of the products listed on our Service may be incorrectly priced.

Payment for Orders can be made by an accepted credit or debit card through our Service. Once your Order has been confirmed your credit or debit card payment will be authorised and the Order amount will be marked for payment. Payments by cash can be made directly to the driver upon delivery. In this event Orders are required to placed by telephone.

You will be required to present the credit or debit card used to make the payment to the delivery driver, if necessary.

Where any payment you make is not authorised your Order will not be processed and we will notify you as soon as we can.

CANCELLATION/ REFUND

If an Order needs to be cancelled, please contact customer service team at 07779 20 30 40 immediately.

Orders will be processed and dispatched within 5 minutes of your Order being placed. Any cancellations after five minutes (“Five Minute Window”) of receiving your Confirmation Email will result in a charge.

You have the right to cancel any Order within five minutes of receiving your Confirmation Email. In this event, we will refund you the total price of your Order including delivery costs by the method you used for payment.

In the event that you cancel an Order after the Five Minute Window a cancellation fee in an amount equal to 20% of the price of the products in your Order will be charged to you and the remaining balance will then be reimbursed to your credit or debit card used to make the Order.

Once your Order has been delivered by our Driver you will not be entitled to cancel your Order and we will be under no obligation to either collect the products delivered or make any refunds or exchanges for Orders that were delivered. You do however have a statutory right to return the products (at your own cost) directly to Bottle Butler. The items must be returned in its original condition, products must not be opened or tampered with.

OUR LIABILITY

The Bottle Butler Service, the Site, and its contents are provided on an “as-is” and “as available” basis. To the extent permitted by applicable law, Bottle Butler Service disclaims all representations and warranties of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected.

Subject as provided below, Bottle Butler will under no circumstances whatever be liable to you, whether for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service.

In the event that Bottle Butler is found to be liable to you our total aggregate liability is limited to the purchase price of your Order you have paid for. This does not include or limit in any way Bottle Butler’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

The foregoing does not affect your statutory rights.

EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause shall excuse the visitors or registered users from any payment obligations under this Agreement.

We shall not be liable to you as a result of any delay or failure to perform our obligations under these terms as a result of a Force Majeure Event.

SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Bottle Butler may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

LAW AND JURISDICTION

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

(B) BOTTLE BUTLER TERMS OF USE OF OUR SERVICE

INFORMATION ABOUT US

BottleButler.co.uk is a website operated by Bottle Butler Limited (“we” or “us” or “Bottle Butler”), incorporated and registered in the England and Wales, whose registered office is at 18-22 Stoney Lane, Yardley, Birmingham, B25 8YP, United Kingdom. Our Company registration number is 08204655.

CHANGES TO OUR SITE AND OUR SERVICE

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice.

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend or restrict access to our Site and our Service, or close them indefinitely. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed. Any of the material on our Site or our Service may be out of date at any given time and we are under no obligation to update such material. We do not guarantee that our Site and our Service, or any content on them, will be free from errors or omissions.

YOUR ACCOUNT AND PASSWORD

You are responsible for maintaining the confidentiality and security of your account and password, and you are fully responsible for all activities that occur under your password or account, and for any other actions taken in connection with the account or password.

Account passwords should be kept confidential at all times, and must not be shared or disclosed to any third party. If you have any concerns about your login details or think they have been misused, you should contact info@bottlebutler.co.uk immediately to let us know.

If in our reasonable opinion you have failed to comply with any of the provisions of these terms of use, we have the right to suspend or deactivate your account at any time.

INTELLECTUAL PROPERTY RIGHTS

We are the owner of or the licensee of all intellectual property rights on our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world.

All copyright, trade marks and other intellectual property rights in this Site and its content are owned by or licensed to BottleButler.co.uk or otherwise used by BottleButler.co.uk as permitted by law. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

INFORMATION

Although we make reasonable efforts to update the information on our Site and mobile application software, we make no representations, warranties or guarantees, whether express or implied, that the content on our Service is accurate, complete or up-to-date.

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service.

OUR LIABILITY

We have taken every care in the preparation of our Site and our Service.

The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. We will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it.

This does not affect Bottle Butler’s liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE

Any material you upload to our Service or data that we collect as set out above will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

Whenever you make use of a feature that allows you to upload content to our Service, or to make contact with other users of our Service, you must comply with the content standards set out in our Acceptable Use Policy (section C). You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Service.

We have the right to remove any posting you make on our Service if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

VIRUSES

We do not guarantee that our Service will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Service. You are advised to use your own virus protection software.

LINKING TO OUR SERVICE

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

LINKS FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

APPLICABLE LAW

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

YOUR CONCERNS

If you have any concerns about material which appears on our Service, please contact info@bottlebutler.co.uk

(C) ACCEPTABLE USE POLICY

This Acceptable Use Policy stipulates the terms that a visitor or registered user must agree to for access to our Site or use of our Service.

Your use of our Site or Service means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of use.

PROHIBITED USES

You may use our Service only for lawful purposes. You may not use our Service:

in any way that breaches any applicable local, national or international law or regulation;

in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

for the purpose of harming or attempting to harm minors in any way;

to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

not to reproduce, duplicate, copy or re-sell any part of our Service in contravention of the provisions of our terms of use; and

not to access without authority, interfere with, damage or disrupt: any part of our Service; any equipment or network on which our Service is stored; any software used in the provision of our Service; or any equipment or network or software owned or used by any third party.

CONTENT STANDARDS FOR USER CONTRIBUTIONS

These content standards apply to any and all material which you contribute to our Service (the “Contributions”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole.

Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

infringe any copyright, database right or trademark of any other person;

be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;

be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;

be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or

advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

SUSPENSION AND TERMINATION

Failure to comply with the Acceptable Use Policy through your use of our Service constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

immediate, temporary or permanent withdrawal of your right to use our Service;

immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;

issuing of a warning to you;

legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

Bottle Butler may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed.

Bottle Butler Limited
t: 07779 20 30 40
e: info@bottlebutler.co.uk