PRIVACY POLICY

EFFECTIVE OCTOBER 01, 2012
The following privacy policy (“Privacy Policy”) outlines the information Bottle Butler Limited, (“Bottle Butler,” “we” or “us”) may collect and how we may use that information to better serve guests and registered users while using our website, www.bottlebutler.co.uk (the Site”) and our mobile application “Bottle Butler” (the “Site”) or services through any other mobile application (“Site”).

BY USING OUR PRODUCTS, SOFTWARE, SERVICES, THE APP, AND THE WEBSITE APP ACCESSED FROM TIME TO TIME, REGARDLESS OF WHETHER THE USE IS IN CONNECTION WITH AN ACCOUNT OR NOT, (COLLECTIVELY, THE “SERVICE” OR “SERVICES”), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO SUCH PROCESSING AND YOU WARRANT THAT ALL DATA PROVIDED BY YOU IS ACCURATE. Please read the following privacy policy which explains how we use and protect your information.

If you have questions about this Privacy Policy, please contact us at info@bottlebutler.co.uk.

INFORMATION THAT WE COLLECT FROM YOU

When you visit the Site or make a Bottle Butler order through the Site, you may be asked to provide information about yourself including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of the Site and information about you from the messages you post to the Site and the e-mails or letters you send to us.

By accessing Bottle Butler information and/or Services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that Bottle Butler’s data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the Service through your mobile device(s) via any Bottle Butler mobile application, through your mobile’s browser or otherwise.

If the use of the Service requires you to provide your valid ID to prove that you are at least 18 years of age. Immediately prior to delivery of your order, the driver will check your ID and we will collect the information contained therein, including your name, address and date of birth, solely to (i) confirm that your ID is valid, (ii) confirm that you meet the minimum age requirement for use of the Service, and (iii) verify that the information you have previously provided through the registration process. We do not store this information.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to the relevant parts of the Site and to supply the Services you have requested. It will also enable us to bill you and to contact you where necessary concerning our Services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our Services, for example mobile, mobile applications or any representation of our Site.

We may use your information to contact you for your views on our Services and to notify you occasionally about important changes or developments to the Site or our Services.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and Services that may be of interest to you including Services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below.

Please note that by submitting comments and feedback regarding the Site and the Services, you consent to us to use such comments and feedback on the Site and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

DISCLOSURE OF YOUR INFORMATION

To provide the Service we use the information that we collect from you to provide you with the Service, support and enhance your use of the Service, to monitor which features of the Service are used most, to allow you to view your purchase history, to allow you to view any promotions we may currently be running, to allow you to rate purchases, and to determine which features we need to focus on improving. If you choose to provide us with personal information, you consent to the transfer and storage of that information.

If you download the App and the Service is not available in your geographic location, you will have the option to provide us with your email address and postal code so that we may notify you when the Service becomes available in your geographic location. If you choose to provide us with this information, we will use it solely for this notification purpose.

We will send you a SMS to the telephone number you provide at registration to verify your telephone number. We will also communicate with you in response to your enquiries, to provide the Services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

The information you provide to us will be transferred to and stored on our servers third parties process information such as credit card payments and provide support services related to payments for us. By submitting your personal data, you agree to this transfer, storing or processing. Bottle Butler will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

SECURITY AND DATA RETENTION

Bottle Butler will retain your personal information for period necessary to fulfil the purposes outlined in this Privacy Policy. We will keep your information for a reasonable period or as long as the law permits. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Where you have chosen a password which allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We advise you not to share your password with any third party. If your password has been compromised for any reason, you should immediately notify Bottle Butler (by emailing us at info@bottlebutler.co.uk) and change your password.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

CONTACT

All comments, queries and requests relating to our use of your information are welcomed.

Bottle Butler Limited
t: 07779 20 30 40
e: info@bottlebutler.co.uk